Shipping & Delivery Policy
1. Estimated Delivery
- Orders placed before 2:30 pm PST Monday to Friday will usually get shipped out the same day.
- Orders placed after 2:30 pm PST Monday to Friday will usually get shipped the following business day.
- Orders placed over the weekends will usually be processed and shipped out the following Monday.
2. Shipment Cost
3. Delivery Time & Restriction
|Shipping Area||Shipping To||Shipping From||Estimated Delivery Time|
|North America||the United States||the United States||5-8 Days|
|Canada||Hong Kong||15-30 Days|
|Mexico||Hong Kong||15-20 Days|
|Europe||Germany, Italy, Spain, France||Germany||3-8 Days|
|Poland, Hungary, Belgium, Luxembourg, Denmark, the Netherlands, Finland, Portugal, Sweden, Czech, Bulgaria, Estonia, Greece, Lithuania, Latvia, Romania, Slovenia, Slovakia, Croatia, Austria||8-10 Days|
|the United Kingdom||the United Kingdom||3-8 Days|
|Norway, Switzerland, Cyprus, Serbia||Hong Kong||7-16 Days|
|Ireland||Hong Kong||7-16 Days|
|Asia Pacific||Australia||Hong Kong||8-17 Days|
|New Zealand||Hong Kong||8-17 Days|
|Hong Kong||Hong Kong||3-7 Days|
|Japan, South Korea, Singapore, Malaysia, Thailand, Philippines||Hong Kong||4-10 Days|
|Africa||South Africa||Hong Kong||15-30 Business Days|
Note: All pre-ordered products will be shipped in order after the goods arrive at the warehouse.
We will try our best to deliver your package according to the estimated delivery time. However, we might not be responsible for any inevitable delay or irrelevant damage from a third party or natural issue.
|District Ristriction||Delivery to remote areas such as Alaska, Hawaii, Puerto Rico and Guam is not accepted. Do not use the PO BOX address.||PO.BOX address is not accepted.||Delivery to Balearic Islands, Ceuta and Melilla and Canary Islands is not accepted.|
|Postcodes Restriction||-||Postcodes not accepted: 00XXX, XXX98, 96XXX, 971XX-978XX, 984XX, 986XX-988XX, 99XXX, 980XX, 20/2A/2BXXX, 22870, 29242, 29253, 29259, 29990, 56360, 56690, 56780, 56840, 85350, Postcodes beginning from 97000 to 99999 are not accepted, Postcodes beginning with 20 are not accepted.||Postcodes from 07000 to 07999, 51000 to 51999, 52000 to 52999, 35000 to 35999, 38000 to 38999 are not accepted|
4. Track Your Order and Shipment
- You can track your order status by clicking on the link in the email confirmation that will be sent to you after your order placement.
- You can track your order status easily via the online order history your order easily via the online order history on netvue.com.
- login in to netvue.com here.
- Under My Account, click My Orders.
- Click Order History on the item you want you track.
- On the Order Details page, click Track your order.